Troubleshooting desktop notifications
First, make sure you have enabled
desktop notifications for PMs or for the
stream you are testing with.
Desktop notifications are triggered when a message arrives, and Zulip is not
in focus or the message is offscreen. You must have Zulip open in a browser
tab or in the Zulip desktop app to receive desktop notifications.
Visual desktop notifications appear in the corner of your main monitor.
Audible desktop notifications make a sound.
The most common issue is that your browser or system settings are blocking
notifications from Zulip.
- Chrome
- Firefox
- Desktop app
-
Click on Secure to the left of the URL bar. It should be green and
have a lock icon next to it.
-
Set Notifications and Sound to Allow.
Alternate instructions:
-
Open the Chrome Edit menu. Select Preferences.
-
On the top left, select the menu icon (). Select Advanced, and then Privacy & Security.
Click on Content settings (partway down the page), and select
Notifications.
-
If the Zulip URL for your organization is listed under Blocked,
select the menu icon () to its right, and
click Remove.
-
Next to Allow, click Add.
-
Paste the Zulip URL for your organization into the site field, and click
Add.
-
Open the Firefox Edit menu. Select Preferences.
-
On the left, select Privacy & Security. Scroll to the Permissions
section and select the Settings button next to Notifications.
-
Find the URL for your Zulip organization, and adjust the Status
selector to Allow.
Windows
-
Click the Start button and select Settings. Select System,
and then Notifications & actions.
-
Select Zulip from the list of apps.
-
Configure the notification style that you would like Zulip to use.
macOS
-
Open your Mac System Preferences and select Notifications.
-
Select Zulip from the list of apps.
-
Configure the notification style that you would like Zulip to use.